Since your business model involves sourcing products from manufacturing partners after customer orders are placed, your shipping policy should be transparent, professional, and realistic without explicitly saying “we are a dropshipping company.”
Shipping Policy
Effective Date: January 1, 2026
Novexa Security LLC Shipping Policy
Thank you for choosing Novexa Security LLC. We are committed to providing reliable shipping services and keeping our customers informed throughout the order fulfillment process.
Please review our Shipping Policy carefully before placing an order.
Order Processing
All orders are subject to product availability and payment verification.
Once an order is successfully placed, our team begins processing and preparing it for fulfillment. Orders are typically processed within 1–5 business days. During periods of high demand, processing times may be slightly extended.
Orders are not processed, shipped, or delivered on weekends or major holidays.
Customers will receive an order confirmation email after purchase and a shipping confirmation email once the order has been dispatched.
Shipping Destinations
Novexa Security LLC currently ships to customers throughout the United States and selected international locations.
Shipping availability may vary depending on the product, destination, and carrier restrictions.
If we are unable to ship to your location, we will notify you as soon as possible.
Estimated Delivery Times
Delivery times vary based on product type, destination, carrier availability, and logistics conditions.
Estimated delivery timeframes are as follows:
United States
- Standard Delivery: 7–15 business days
- Extended Delivery Areas: 10–20 business days
International Orders
- Estimated Delivery: 10–30 business days
Please note that these delivery estimates are provided as guidelines only and are not guaranteed.
Unexpected delays caused by weather conditions, customs processing, transportation disruptions, carrier delays, or other circumstances beyond our control may affect delivery schedules.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
- Carrier rates
Any applicable shipping fees will be displayed before the completion of your purchase.
From time to time, Novexa Security LLC may offer promotional shipping discounts or free shipping on qualifying orders.
Order Tracking
Once your order has shipped, tracking information will be provided via email whenever available.
Customers may use the provided tracking number to monitor the progress of their shipment through the carrier’s tracking system.
Please allow up to 72 hours for tracking information to become active after shipment.
Multiple Shipments
Orders containing multiple products may arrive in separate packages depending on inventory availability, warehouse locations, and shipping logistics.
Customers may receive separate tracking numbers for different items within the same order.
There are no additional shipping charges for split shipments unless otherwise stated.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
Novexa Security LLC is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.
If an address correction is required after an order has been placed, please contact us immediately. While we will make reasonable efforts to update shipping information, we cannot guarantee changes once an order has entered processing.
Customs, Duties, and Import Charges
For international orders, customs duties, taxes, import fees, and related charges may be imposed by the destination country’s authorities.
These charges are the responsibility of the customer unless otherwise specified during checkout.
Customs procedures may occasionally cause additional delivery delays that are outside of our control.
Lost, Delayed, or Damaged Shipments
If your shipment is delayed, lost, or arrives damaged, please contact our support team as soon as possible.
We will work directly with shipping carriers and fulfillment partners to investigate the issue and seek an appropriate resolution.
Customers may be asked to provide:
- Order number
- Photographs of damaged items
- Shipping documentation
- Additional information required by the carrier
Claims for damaged items should be reported within 7 days of delivery.
Delivery Confirmation
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
Novexa Security LLC is not responsible for packages lost, stolen, or misplaced after confirmed delivery.
Customers are encouraged to ensure that shipments can be received securely at the delivery location.
Shipping Delays
While we strive to meet all estimated delivery timelines, certain circumstances may cause delays beyond our control, including but not limited to:
- Weather events
- Natural disasters
- Customs inspections
- Transportation disruptions
- Carrier operational issues
- Public emergencies
- Peak holiday shipping periods
Novexa Security LLC shall not be held liable for delays resulting from such circumstances.
Order Changes and Cancellations
Customers wishing to modify or cancel an order should contact us immediately after purchase.
Once an order has entered processing, packaging, or shipment preparation, modifications or cancellations may not be possible.
Please refer to our Refund Policy for additional information regarding returns and cancellations.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.
Novexa Security LLC
Email: info@novexasecurity.com
Phone: +1-(307) 300-5908
Website: www.novexasecurity.com
Address: 30 N Gould St Ste N, Sheridan WY 82801
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
We appreciate your business and thank you for choosing Novexa Security LLC for your smart security needs.