SHIPPING POLICY
Effective Date: 3rd of February 2026
Last Updated: 3rd of February 2026
Shipping Policy
At Novexa Security LLC, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.
Order Processing
All orders are subject to product availability, payment verification, and order approval. Orders are generally processed within 1–5 business days after payment has been successfully received and verified.
Processing times may vary due to:
- Product availability
- Inventory fluctuations
- Manufacturer processing requirements
- High order volume
- Holidays or unforeseen circumstances
Processing times are separate from shipping and transit times.
Shipping Methods
We work with trusted shipping carriers and logistics providers to ensure timely delivery of products.
Available shipping methods may vary based on:
- Product type
- Delivery location
- Carrier availability
- Package size and weight
Shipping options and estimated delivery timeframes will be presented during checkout when available.
Delivery Estimates
Estimated delivery dates are provided solely as estimates and are not guaranteed.
Delivery schedules may be affected by:
- Weather conditions
- Carrier delays
- Customs inspections
- Natural disasters
- Labor disputes
- Government restrictions
- Supply chain disruptions
Novexa Security LLC is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
Shipping Charges
Shipping fees are calculated based on:
- Product dimensions
- Weight
- Destination
- Shipping method selected
Any applicable shipping charges will be displayed before order completion.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for:
- Incorrect addresses
- Failed delivery attempts
- Additional fees caused by inaccurate information
- Lost shipments resulting from customer-provided errors
Additional shipping fees may apply if an order must be re-shipped.
Tracking Information
When available, tracking information will be provided via email once the order has been shipped.
Tracking updates are controlled by the shipping carrier and may not always reflect real-time package movement.
Damaged or Lost Shipments
Customers should inspect shipments immediately upon delivery.
If a package arrives damaged, customers should:
- Take photographs of the package and contents.
- Retain all original packaging.
- Contact us within 48 hours of delivery.
Claims reported after a significant delay may not qualify for carrier investigation or compensation.
International Shipping
Where available, international customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Government fees
- Clearance charges
These charges are not included in product pricing unless specifically stated.
Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery by the carrier to the designated shipping address.
RETURN & REFUND POLICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Return & Refund Policy
At Novexa Security LLC, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Return Eligibility
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a return, products must:
- Be unused and in original condition
- Include all original packaging and accessories
- Not be damaged by misuse, neglect, or improper handling
- Be accompanied by proof of purchase
Returns that do not meet these requirements may be denied.
Non-Returnable Items
The following items are generally not eligible for return unless required by law:
- Clearance or final sale items
- Customized or special-order products
- Personalized products
- Products showing signs of use or modification
- Items damaged by customer misuse
- Products returned without authorization
Return Authorization
Before returning any item, customers must contact our support team to obtain return instructions.
Unauthorized returns may be refused or returned to the sender.
Return Shipping Costs
Unless the return is the result of our error, customers are responsible for:
- Return shipping costs
- Packaging expenses
- Insurance fees (if desired)
Original shipping charges are generally non-refundable.
Inspection Process
All returned items are subject to inspection upon receipt.
We reserve the right to:
- Approve or deny return requests
- Issue partial refunds
- Apply restocking fees where appropriate
Refund Approval
Once a return is received and inspected, customers will be notified regarding approval or denial.
If approved, refunds will be issued to the original payment method.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days, although actual posting times may vary depending on:
- Banks
- Credit card issuers
- Payment processors
We are not responsible for delays caused by financial institutions.
Partial Refunds
Partial refunds may be granted when:
- Returned products are not in original condition
- Items are missing components
- Products show signs of customer-caused damage
- Returned items incur repair or restoration costs
Order Cancellations
Orders may be canceled before shipment.
Once an order has entered fulfillment, packaging, or shipping processes, cancellation may not be possible.
Approved cancellations may be subject to processing fees where permitted by law.
Defective or Incorrect Products
If you receive:
- A defective product
- A damaged item
- An incorrect item
Please contact us within 48 hours of delivery and provide:
- Order number
- Photographs of the issue
- Detailed description of the problem
We will review the claim and determine an appropriate resolution.
Chargebacks
Customers agree to contact us first to resolve any order concerns before initiating a chargeback or payment dispute.
Fraudulent or abusive chargebacks may be contested with supporting documentation.
Limitation of Liability
To the maximum extent permitted by law, Novexa Security LLC shall not be liable for indirect, incidental, consequential, or special damages arising from product returns, shipping delays, delivery failures, or refund disputes.
Contact Information
For all shipping, return, or refund inquiries, please contact:.
Novexa Security LLC
Email: info@novexasecurity.com
Phone: +1-(307) 300-5908
Website: www.novexasecurity.com
Address: 30 N Gould St Ste N, Sheridan WY 82801